Privacy & Legal


You acknowledge and agree that the persons appointed by SCA Hygiene Products India Private Limited to host and administer the TENA website have the right, at their sole discretion and without notice, to moderate, review, edit, move or delete any material submitted or posted and may decline to post material to the website.

In addition, SCA Hygiene Products India Private Limited reserves the right to take such action as it may deem necessary if you misuse TENA website or fail to abide by these Rules such as expelling you from certain parts of the website, or terminating or suspending your access to the website.

Your Use of the TENA Website and TENA Forum

You agree to use TENA website and TENA Forum only for lawful purposes.

You also agree not to disrupt or interfere with the operation of TENA Forum or other discussion or question and answer areas of TENA website, nor to alter or tamper with any information or material on, or associated, with the TENA website or associated micro sites.

Material Appearing on TENA website

SCA Hygiene Products India Private Limited does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions, materials or statements made or supplied by users of the TENA Forum or other discussion or question and answer areas of TENA website. Therefore, any opinion, advice or other information so expressed should not be relied upon.

SCA Hygiene Products India Private Limited does not guarantee that material appearing on the TENA website which has been provided by users has been provided with permission of the copyright holder and therefore cannot give any assurance that such material may be freely used.

The TENA website contains copyrighted materials, trademarks and other proprietary information, and the entire contents of TENA website are copyrighted as a collective work. Material on the TENA website or downloaded by you is for your personal use only.

You may not in any way make commercial or other unauthorised use, by publication, re-transmission, distribution or otherwise of material obtained through the TENA website, except by the Copyright Act or other law, without the prior written permission of SCA Hygiene Products India Private Limited.


You agree to indemnify SCA Hygiene Products India Private Limited and its employees, distributors, agents and representatives and to hold them harmless from any and all claims and liabilities (including fees) which may arise from your submission, from your unauthorised use of material obtained through TENA website, or from your breach of these Rules, or from any such acts by any person using your login details.

You further agree that SCA Hygiene Products India Private Limited is not responsible and shall have no liability to you, with respect to any material posted or supplied by others.

Limitation of Liability

The TENA website is provided "as is", without any warranties relating to any subject matter, product or service accessed or obtained through the TENA website. SCA Hygiene Products India Private Limited expressly disclaims any and all warranties expressed and implied including, but not limited to, any warranties of merchantability, non-infringement, accuracy, reliability or fitness for a particular purpose.

Irrespective of any monitoring of content or other items on the TENA website which SCA Hygiene Products India Private Limited may choose to undertake, SCA Hygiene Products India Private Limited shall not be responsible for screening, editorial, or other control over content or other items and you acknowledge that such content may include material that could be deemed distasteful, misleading, inaccurate, offensive, pornographic or otherwise objectionable.

SCA Hygiene Products India Private Limited assumes no responsibility or liability for the preservation of content on TENA website and may modify or remove it at its sole discretion.

If you are under 18, you may use the TENA website only with involvement of a parent or guardian. The TENA website and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

You hereby release SCA Hygiene Products India Private Limited from any and all liability for all claims related to content and any other items obtained on or through TENA website, as well as to the security or level of privacy provided.


Payment for product orders from the TENA website must be received in full by credit card before an order can be processed.

Despatch & Delivery

Please allow up to 14 days for delivery. All risk of loss, theft or damage to the goods passes to the purchaser at the time of delivery. All goods will be dispatched to the supplied delivery address at the time of order.

If we are out of stock of an item ordered, a full refund will be made. If you have more than one item on order, we will process the items we do have in stock and refund the cost of the out-of-stock item.

Faulty or Damaged Goods

Faulty or damaged goods received by a purchaser will be replaced, or a full refund made using the method with which you originally paid, if returned to us within 30 days of order confirmation or where statutory warranties otherwise apply. Items must be returned to despatch address noted on order confirmation. Please include a brief explanation of the fault with your returned item.


Returns must be sent back to the despatch address noted at the foot of order confirmation and all standard returns are at the purchaser’s cost. TENA Forum offers a 14-day right of return for products returned to us in original condition. The member is liable for any item being returned if item or its packaging arrives damaged. In this event we reserve the right not to offer a refund.

Product Descriptions

The TENA website and its affiliates attempt to be as accurate as possible. However, SCA Hygiene Australasia Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SCA Hygiene Products India Private Limited itself is not as described, your sole remedy is to return it in unused condition.

Product pages survey

Do you want to answer a few short questions regarding our new product pages? The questions are available here.